How can we help you?
Cars
Can I drop the car off at a different office from the one where it was rented?
What should I do if the car breaks down or if I am involved in an accident?
I returned my vehicle before the designated time. Can I receive a partial refund?
What happens if my flight is delayed or cancelled and I have rented a vehicle?
Can I leave the country with the rental vehicle?
Can I reserve a rental car to pick up the same day?
What is the guarantee or safety deposit?
What is excess insurance cover?
Fuel policy
Does the reservation include any insurance?
Is it possible for me to pay for my reservation using a debit card or other card that isn?t in the driver?s name?
Do I have to pay any additional amounts to pick up the vehicle?
What happens if my flight is delayed or cancelled and I have rented a vehicle?
If your flight is delayed or cancelled, you should call us as soon as possible. If you have already provided us with your flight number, the rental company will be aware of the arrival time of your flight and will try to hold your reservation within a maximum period of one hour.