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Flights
I am a resident of the Canary Islands, Balearic Islands, Ceuta or Melilla. When should I apply for the resident discount?
I am entitled to a large family discount. When should I apply for the large family discount?
How can I confirm a flight for an unaccompanied minor?
I need a special service. How do I request it?
Overbooking or Overselling
Can I purchase a flight on the same day as its departure?
How can I check the status of my flight?
If there is any change in my flight, how will I be informed?
Is it possible to change the name in a ticket?
I have purchased a return ticket. Can I just use the inbound part?
Can I check in ahead of time online?
I am a resident of the Canary Islands, Balearic Islands, Ceuta or Melilla. When should I apply for the resident discount?
If you qualify for the discount for residents of the Canary Islands, Balearic Islands, Ceuta or Melilla, you should indicate so directly in the search engine.
The customer is responsible for knowing the documentation necessary for this discount before requesting a ticket with resident discount, as well as if they qualify for this discount based on nationality or legal status.
This discount cannot be applied to tickets already used or confirmed without the discount.